WOSADO makes it easy to track your order anytime. You can check it in two ways:

1. Order confirmation email – After purchase, you’ll receive an email with your order details and real-time status.
   
2. WOSADO account – Sign in and go to “My Orders” to view all orders and updates.
   

Need help? Contact us anytime:
WhatsApp: +1 (646) 242-3424
Email: Service@wosado.com

Orders are typically processed and dispatched within 1–3 business days (excluding weekends and holidays).

Please note that processing times may be slightly extended during promotional periods and holiday seasons due to higher order volumes. We truly appreciate your patience and understanding.

Orders from the WOSADO store are processed and shipped quickly. If you need to modify your order, please contact our customer service within 1 hour after placing the order, and we will do our best to assist you.

Please note that once an order has been shipped, we are unable to make any changes.

Customer Support Contact:
WhatsApp Support Team: +1 (646) 242-3424
Email: Service@wosado.com

You may return unused and unopened items (including original packaging) within 30 days of receiving your order. Approved refunds will be issued to your original payment method.
Non-quality returns (e.g., change of mind or wrong item ordered) are subject to a 20% restocking fee.

Contact our Customer Service to obtain an RA number:
Email: service@wosado.com

WhatsApp: +1 646-242-3424
Please mark the RA number clearly on your package before returning.

Refunds are typically processed within 24–48 hours after approval. However, the actual time it takes for the funds to appear in your account may vary depending on your payment provider.

If you receive a defective or damaged product, we will gladly offer a replacement for the same item. Please contact us within 14 days of receiving your order via email or WhatsApp to arrange an exchange.
Email: service@wosado.com

WhatsApp: +1 646-242-3424

We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.

Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Pay With Credit Card:
WOSADO does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Payments may be declined due to bank restrictions, incorrect billing details, or security verification. Please check your information or contact your bank.

Payment is charged immediately once the order is placed.

We usually dispatch orders within 1–3 business days (business days exclude weekends and public holidays).

Please note that processing times may be slightly longer during promotional periods and holiday seasons due to higher order volumes. We appreciate your understanding and patience.

WOSADO store orders are processed and shipped quickly. Once an order has been shipped, we are unable to change the shipping address or destination country, as shipping fees cannot be recalculated or re-collected.

You can estimate your delivery time by adding the processing time of your order to the shipping time based on the destination country or region selected at checkout.

Please refer to the link below to check if we ship to your country: https://wosadobeauty.com/pages/shipping-policy

International orders may be subject to customs duties and import taxes as determined by the destination country. Unfortunately, we are unable to predict or control whether such fees will be charged.

Any applicable duties or taxes are calculated by local customs authorities based on the declared value of your order. For more information, we recommend checking your local customs regulations or official customs website.

If your tracking shows “delivered” but you have not received your package, we recommend first checking around your property, including your mailbox, porch, garage, front door, and any safe drop-off locations.

Please also check with family members, neighbors, or anyone who may have accepted the package on your behalf, as carriers sometimes deliver parcels to nearby addresses.

If you are still unable to locate your order, please contact your local post office for more delivery details. If the issue remains unresolved, feel free to reach out to our Customer Care team at service@wosado.com for further assistance.

You can only become a member by registering an account. Once registered, you will automatically join our membership program and unlock exclusive benefits.

Members enjoy reward points, exclusive discounts, birthday gifts, early access to new arrivals, and occasional member-only events. After subscribing, you can also join our WhatsApp VIP group to see real customer photos, share experiences, and connect with other members, and receive personalized discount emails and brand updates.

You can earn points by registering an account, joining our VIP group, placing orders, receiving birthday rewards, leaving reviews, referring friends, and following our social media channels.

Points can be redeemed for discount coupons, exclusive gifts, and free shipping vouchers.

Yes, points are valid for 1 year. Please use them before they expire.

Enter your discount code at checkout and click “Apply” to apply it.

Possible reasons: expired code, unmet conditions, excluded items, or non-stackable promotion.

Discount codes cannot be stacked or combined—only one discount code can be used per order.
Please note that discount codes cannot be applied in the following cases:
When another discount code is already applied
On sale or already discounted items
During major sitewide promotions
On items that have reached their final price
However, gift promotions or free gift offers can still be used together with discount codes.

Discount codes must be applied at checkout and cannot be added or modified after an order is placed.