Discover more in our FAQ
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Support hours: Monday-Friday, 9am-6pm
Can these false eyelashes be used only once?
Can these false eyelashes be used only once?
Soft magnetic lashes are reusable. lf apply daily, the lashes are magnetic enough to last about 3-6 monthsIf they are used less frequently, the lashes will last longer.
How come I don't get any glue?
How come I don't get any glue?
Our Soft Magnetic Eyelashes do not require glue. They rely on the magnetic properties of the upper and lower lashes to secure them in place.
Regarding the "Eyelash Fixer", this is not glue. It's designed to help define your natural lashes. You should apply it after curling your lashes, and then wear the Soft Magnetic Eyelashes. This will help them stay more durable and secure.
To receive a complimentary Eyelash Fixer with your order, please contact us via WhatsApp at +16462423399 before placing your order.
How to store false eyelashes?
How to store false eyelashes?
Save suggestion: Avoid storing soft magnetic eyelashes anywhere.
After use, distinguish the left and right, place them in the correct position, and store them completely in the eyelash box. Eyelashes are small and light, making it easy for you to play hide and seek or even run away from home!!
Stay away from high magnetic field environments(such as microwave ovens)to avoid affecting the soft magnetism
PS: If the magnetism is affected the life of eyelashes will be shortened~
How to clean false eyelashes?
How to clean false eyelashes?
The chemicals in the makeup remover will corrode the magnetic pieces, reduce the magnetism, and affect the service life of the soft magnetic eyelashes. For simple cleaning, you can wipe it directly with water. If frequently with makeup, it is recommended to use special cleaning fluid.
The cleaning steps are as follows:
1. Separate the pair of eyelashes.
2. Use cotton wet with water(cleaning liquid) to gently wipe the eyelashes.
3. Place the upper and lower eyelashes separately and let them dry.
4. After the eyelashes are dry. the upper and lower eyelashes are sucked together. Place eyelashes in the eyelash box according to the marks on the left and right sides of the box.
How to separate false eyelashes?
How to separate false eyelashes?
Avoid tearing soft magnetic eyelashes vigorously.
Soft magnetic eyelashes are both flexible and magnetic. If the magnetic strip is ""violently treated the magnetic strip will be damaged!
When wearing, start from the end of the eyelashes and gently separate the eyelashes. When removing makeup, do not tear them violently~
PS: Sisters with long nails please do not use your nails to bend your eyelashes excessively.
Orders
Is my payment data safe with you?
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
How do I check my order status?
How do I check my order status?
Florasis makes it easy for everyone to check his/her orders. There are 2 ways for your reference:
1. After placing the order successfully, you will receive an order confirmation email, order status can be checked from the email;
2. Sign into your WOSADO account and click on "My Orders", you will be able to view all your orders and the current status of each order.
If you experience any issues when checking your order status, please reach out to Customer Service
Can I change or modify my order?
Can I change or modify my order?
Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to modify your order. Please note that we cannot make any changes for shipped orders.
Payments
Which payment methods do you accept?
Which payment methods do you accept?
We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.
Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit Card:
WOSADO does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
When will my order ship?
When will my order ship?
We usually dispatch item(s) within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek your understanding and patience.
Will I be charged international bank fees?
Will I be charged international bank fees?
All orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fee
Shipping
How can I track my package?
How can I track my package?
Once the package has been shipped, we will send you a shipping notification email that includes your tracking number. To check the status of your package, click the "Track Shipment" button and it will redirect you to the shipping vendor's website. This feature allows you to track your package using the tracking code provided in the email. (Please check your spam folder if you cannot find it in your email)
Can I change shipping address?
Can I change shipping address?
WOSADO store orders ship quickly, we do not allow changes to the shipping address or shipping country once the order has been shipped out because the freight cannot be recalculated and collected.
You can calculate a delivery estimate by taking the processing time of your order and adding the shipping time based on the shipping country/region you've chosen.
How much does extended warranty cost?
How much does extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
What countries or regions do you ship to?
What countries or regions do you ship to?
Please refer to the link below to check if we ship to your country：https://wosadobeauty.com/pages/shipping-policy
Are there any additional fees/custom duties involved in international shipping?
Are there any additional fees/custom duties involved in international shipping?
International orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value. You can check local custom duty and policy by visiting your local custom/custom website.
My package says delivered, but I didn’t receive it.
My package says delivered, but I didn’t receive it.
In this case, please contact the post office for more information. You can also check your mailbox, the porch, garage, doors and other locations where the package could be placed. And check with anyone who might have retrieved the package such as your family or neighbors. Sometimes postman delivers order to your neighbors.
If you’re still unable to locate the package, please contact our customer care service@wosado.com