FREQUENTLY ASKED QUESTIONS
Welcome to WOSADO's FAQs page, your go-to resource for answers to common questions about our magnetic eyelashes. Explore this section to find comprehensive information on application tips, and care instructions.
Product
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Our Soft Magnetic Eyelashes do not require glue. They rely on the magnetic properties of the upper and lower lashes to secure them in place.
Regarding the "Eyelash Fixer", this is not glue. It's designed to help define your natural lashes. You should apply it after curling your lashes, and then wear the Soft Magnetic Eyelashes. This will help them stay more durable and secure.
To receive a complimentary Eyelash Fixer with your order, please contact us via WhatsApp at +16462423399 before placing your order.
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Soft magnetic lashes are reusable. lf apply daily, the lashes are magnetic enough to last about 3-6 monthsIf they are used less frequently, the lashes will last longer.
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Wearing a magnetic strip without makeup can not be completely invisible. It is recommended to wear it after makeup to fill in the eyeliner at the head and end of the eyes. In this way, the magnetic strip becomes the finishing touch.
Product Care
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Save suggestion: Avoid storing soft magnetic eyelashes anywhere.
After use, distinguish the left and right, place them in the correct position, and store them completely in the eyelash box. Eyelashes are small and light, making it easy for you to play hide and seek or even run away from home!!
Stay away from high magnetic field environments(such as microwave ovens)to avoid affecting the soft magnetism
PS: If the magnetism is affected the life of eyelashes will be shortened~
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The chemicals in the makeup remover will corrode the magnetic pieces, reduce the magnetism, and affect the service life of the soft magnetic eyelashes. For simple cleaning, you can wipe it directly with water. If frequently with makeup, it is recommended to use special cleaning fluid.
The cleaning steps are as follows:
1. Separate the pair of eyelashes.
2. Use cotton wet with water(cleaning liquid) to gently wipe the eyelashes.
3. Place the upper and lower eyelashes separately and let them dry.
4. After the eyelashes are dry. the upper and lower eyelashes are sucked together. Place eyelashes in the eyelash box according to the marks on the left and right sides of the box.
Product Use
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Avoid tearing soft magnetic eyelashes vigorously.
Soft magnetic eyelashes are both flexible and magnetic. If the magnetic strip is ""violently treated the magnetic strip will be damaged!
When wearing, start from the end of the eyelashes and gently separate the eyelashes. When removing makeup, do not tear them violently~
PS: Sisters with long nails please do not use your nails to bend your eyelashes excessively.
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lt may be worn in the wrong position, wearing it too close to the head or tail of the eye can cause pinching.
The correct Wearing Position is aligned with the center of the eye.
Orders
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Orders from the Florasis store are shipped quickly. Please contact our customer service within 1 hour of placing your order and we will do our best to accommodate your request to modify your order. Please note that we cannot make any changes for shipped orders.
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Florasis makes it easy for everyone to check his/her orders. There are 2 ways for your reference:
1. After placing the order successfully, you will receive an order confirmation email, order status can be checked from the email;
2. Sign into your WOSADO account and click on "My Orders", you will be able to view all your orders and the current status of each order.
If you experience any issues when checking your order status, please reach out to Customer Service
Payments
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We accept PayPal & Credit Card for international orders. All orders will be checkout in US dollars.
Pay with PayPal:
When you choose PayPal to pay, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Pay With Credit Card:
WOSADO does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information. -
All orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.
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We usually dispatch item(s) within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek your understanding and patience.
Shipping
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All products are dispatched from China warehouse.
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Please refer to the link below to check if we ship to your country
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The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information. -
WOSADO store orders ship quickly, we do not allow changes to the shipping address or shipping country once the order has been shipped out because the freight cannot be recalculated and collected.
You can calculate a delivery estimate by taking the processing time of your order and adding the shipping time based on the shipping country/region you've chosen.
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Once the package has been shipped, we will send you a shipping notification email that includes your tracking number. To check the status of your package, click the "Track Shipment" button and it will redirect you to the shipping vendor's website. This feature allows you to track your package using the tracking code provided in the email. (Please check your spam folder if you cannot find it in your email)
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We are sorry for the unhappy shopping experience caused by delay. Please note that international orders usually take up to 21 business days. (Business days do not include weekends or holidays.)
If the logistics tracking information shows that your package is still in transit, please wait patiently. Normally, international orders will be delivered within 21 business days, but your package may be delayed by customs clearance, or it may just be lack of scanning. If it has been more than 21 business days after dispatching, please contact our customer service team as soon as possible. -
International orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based on product value. You can check local custom duty and policy by visiting your local custom/custom website.
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In this case, please contact the post office for more information. You can also check your mailbox, the porch, garage, doors and other locations where the package could be placed. And check with anyone who might have retrieved the package such as your family or neighbors. Sometimes postman delivers order to your neighbors.
If you’re still unable to locate the package, please contact our customer care service@wosado.com -
For any reason, if you would like to reject the package while the parcel is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage and arrange the reshipment. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls
* Customer refuses to accept package/ complete customs clearance
* Didn't collect package by the deadline -
Inside the box are the complete eyelashes for the left and right eye. The eyelashes of a single eye are divided into 2 pieces, the upper and lower. They are attached.
When you wear it, you can gently tear the eyelashes from the end and split them into two.